Call Accounting, Telephone Expense Management from Trisys INC


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Call Accounting - Telephone Expense Management

12 reasons you need Call Accounting.

You HAVE to know what is going on when it comes to employee use of your company’s telephones. We already know this, but do you? The reason this is so important is that payroll is the largest expense for most businesses. For many, telephone costs are very significant. On average, over 22 percent of telephone calls made during business hours are not business related, which is what makes call motoring products invaluable to guard against lost productivity, lost revenue, and higher telephone costs.

But we’ve got the solutions that you need, because we are the leading provider of call accounting and TEM (Telephone Expense Management) software for business. Our products are important because they let you know where your costs are being incurred by analyzing all of your telephone activity.


Tapit NOVA - NEW Call Accounting from Trisys TAPIT NOVA Call Accounting software works with virtually any telephone system that provides SMDR / CDR (Call Detail Record) information. This product is implemented using industry standard ASP.NET and SQL Server TAPIT NOVA is also offered as a turnkey, hardware and software solution. Click here to see more information about TAPIT NOVA ezBox.

Tapit EX - Call Accounting for Business Tapit EX Call Accounting software works with any telephone system that provides SMDR (Station Message Detail Record) information.

Remote Manager - Remote Site Polling Module for Tapit EX Businesses with offices in two or more locations can count on the Remote Manager to help them realize the greatest benefit from Tapit EX Call Accounting.

Tality - Call Accounting for the Service Industry Tality Call Accounting is specifically designed for the service industry, allowing businesses to generate additional revenue and to monitor phone activity.

Call accounting and call recording are important to many different businesses. We appreciate this and it’s why Trisys has delivered services that are effective and affordable since 1984. We are ready to provide you with the solutions to address compliance, call center performance, security and remote workforce supervision. We help management improve customer service, employee productivity, and ultimately increase the "bottom line". Our many products are used at more than 30,000 facilities, ranging from “mom-and-pop” to Fortune 100 companies. Vertical markets span school systems and leading universities, insurance and banking, hospitals and government agencies, hotels and assisted living facilities, non-profits and retail. And you can be confident that we offer unparalleled support, for products that are easy to use. Our call monitoring products don’t actually monitor telephone conversations, but you need to know how they can help you. This is because our TAPIT call accounting software can do a number of things that include controlling telephone costs, increasing employee productivity, identifying fraudulent use of telephones, better managing personnel, allocating cost to various cost centers, and generating additional revenue. TAPIT is our flagship product and is the most widely deployed call accounting software solution in North America. But we also stand ready to provide you with a number of other invaluable products that help increase productivity for your business and in turn help you to realize more profit. Trisys is also breaking new ground with Replay – a family of affordable call recording solutions. We deliver high quality digital call recording at a price affordable to any business. Phone call recording software address a wide range of business needs, including cost-effective resolution of customer disputes, sales verification, quality assurance and more. While some regulations do not specifically require that phone calls be recorded, call monitoring can be used to settle a legal action against a company, saving tremendous waste of time and resources. Contact centers supporting retail banks, insurance companies and other industries are often required to record all customer interactions and retain those records for a lengthy period. Failure to comply with these requirements may result in severe fines from regulatory authorities, as well as damage to company’s public reputation and call recording sip can help address this. Some of the main reasons to record phone conversations using VoIP call recording are quality assurance to assure employees are offering friendly customer services, for documentation in resolving disputes, safety and security, regulatory compliance, sales verification to confirm any offers made, and for employee training and development. For more information about how we can help you with call recording software, please call us at 973.360.2300. You can also email general@trisys.com.