This “station side”, 100% software solution records phone calls by interfacing
to the Avaya Communications Manager via Application Enablement Services (AES).
Recorded conversations may be listened to LIVE, or retrieved at a later time
using Tapit Web Reports.
By integrating the Tapit Call Accounting system
with Replay AVA call recording solution, we can further help
your organization increase productivity and provide
better customer service.
Replay AVA is extremely easy to install and use.
With just a “point and click” on Tapit Call Accounting detail report,
you can play back a recorded conversation.
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| Click
here to see Replay AVA Power
Point presentation. |
| Replay Brochure (PDF, 633Kb) |
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Features of Replay AVA: |
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- Clients specify which extensions to record
- 100% software solution
- Fully scalable; priced by number of extensions to be recorded
- Web interface allows password-protected remote access to calls
- Easily find recordings with TAPIT’ flexible search capability
(by date/time, extension, employee name, caller ID, dialed number, etc.)
- Download or e-mail recordings for future reference
- Works with Avaya Communication Manager and AES
- Web interface allows password-protected
remote access to calls
- Ability for Supervisors to “listen in” to live calls
- “BEEP” insert clearly alerts all parties that this call is being recorded
- Automatically archives recordings for future storage
- Automatically deletes recordings at predetermined intervals
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| Required AVAYA Components:
- AES 3.0 or higher
- Communication Manager 3.0 or higher
- 2 TSAPI licenses per extension to be recorded
- DMCC Licenses = concurrent calls to be recorded
- MedPro licenses = DMCC licenses
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| Replay AVA Server Minimum
System Requirements:
- Core 2 Duo Processor
- 2 GB RAM (3 GB RAM Windows 7 Pro)
- Windows XP Pro (preferred), 2003, Windows 7 Pro, 2008
- IIS Installed
- 500 GB Hard Drive – 67,000 hours
- 2 Network Cards
- Net framework 3.5 or higher
- The PC used for listening to voice
recordings must have a sound card.
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| Replay AVA Client and Administrator Minimum
System Requirements:
- Pentium 4
- 1 GB RAM (2 GB RAM Windows 7 Pro)
- Windows XP Pro (preferred), 2003, Windows 7 Pro, 2008
- Network Card
- Net framework 3.5 or higher
- The PC used for listening to voice
recordings must have a sound card.
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