• A new Tapit Loader utility has been added to allow for call loading without keeping Tapit application open
• IP Collector utility can accept multiple IP connections.
  IP Collector MS utility can initiate multiple IP connection.
• TAPIT Web Reports (TAPIT Multi-User only)
  • New DNIS Campaign management screens help keep track of the DNIS numbers with currently running Campaigns and of the vacant DNIS numbers.
  • New reports: Summary by Campaign/DNIS Summary by DNIS/Campaign

• New reports:
  Daily Extension Call Summary
  Daily Department/User Call Summary
• New Tapit Import utility facilitates import of Client, User and Department data from a comma delimited (CSV) file to TAPIT.

• Department/User to User Calls Detail report includes Dialed Number field.
• Reports can be set up to print report filter criteria (report legend) a first page.
• TAPIT Web Reports (TAPIT Multi-User only)
  • Permissions utility in Tapit Web Reports has been extended.
    Tapit Web Reports user can be limited to viewing reports for only one specific Tapit User.
    For example: John Smith is a Tapit User. He is allowed to view reports, over the Web, only for himself.
  • New reports:
    Extension Daily Summary
    User Daily Summary
    Client Daily Summary
  • Report filter criteria (report legend) are included with every report.

• Trunks can be now nine alphanumeric characters long.
• Special reports can be scheduled using Report Scheduler.
• Ability to price incoming calls by trunk.
• New Reports:
  • Department/User to User Calls Detail (internal calls
  • Summary by DNIS
  • Authorization Code summary and detail
• Ability to process Account Code, Matter Code and Authorization Codes all together if these values are provided by your telephone system.
• TAPIT Web Reports (TAPIT Multi-User only)
  New consolidated reports:
  • Location Summary by Account Code/Client
  • Location Summary by Client/Account Code
  • Location Summary by Department
  • Summary by Account Code/Client
  • Summary by Client/Account Code
  • Summary by Department
  • Summary by Location

• TAPIT Web Reports (TAPIT Multi-User only):
  • Permission-based access to the Web reports
  • Added Hourly All Trunks Busy by Trunk Group report
  • Added Daily Trunk Summary by Trunk Group report
  • Added Hourly All Trunks Busy by Trunk Group report
  • Added Hourly Trunk Summary by Trunk Group report

• Added a warning message to prevent an accidental closing of TAPIT application on the server machine in Multi-User version.
• End User Training presentations included on TAPIT CD.
• TAPIT Web Reports (TAPIT Multi-User only):
  • Added consolidated locations Activity reports:
    Top 30 Most Active Extensions
    Top 30 Most Active Account Codes
    Top 30 Most Active Phone Numbers
  • Added Print to File feature. A user is able to print reports to Html or Excel file.

• Added support for 10 digit dialing for local calls.
• Added TAPIT CDR Loader feature to TAPIT Multi-user. TAPIT CDR Loader allows for alternative (IP, SQL Server, etc.) ways of data collection in some telephone systems (3COM NBX, Altigen, Avaya IP Office, Cisco Call Manager ).
• TAPIT Web Reports (TAPIT Multi-User only):
  • Added Trunk Analysis reports
  • Added Password utility enabling a user with the administrator password to change password settings for both a user and an administrator.
  • Restricted access to the Authorization Code reports to a user with administrator password only.

• Allow saving of the predefined filters with custom reports.
• Tracking for additional fields (i.e. Abandoned Call, Transfer Call, Continued Call, Internal call, Hold time, Ring time, DNIS number, IP address, Source Extension and Forwarded Extension, 2nd Trunk field, separate Account and Authorization codes, etc.).
  These changes are applicable only to telephone systems where SMDR data stream contains this information.
• Appropriate reports added to reflect the information for additional fields.
• Added special Phone Number/Client report (which shows Phone Number and Client name, sorted by number of calls, so user can see which phone numbers do not have assigned Client names).
• Added reports to show Department Hierarchy.
• Added a warning message when the size of the database is getting close to 1GB.
• Support for both account codes and authorization codes simultaneous processing.
• Pricing improvements (increments over 60 seconds).
• Repair Database utility displays the size and version of a database for easier maintenance of main and remote sites.
• TAPIT Web Reports (TAPIT Multi-User only):
  • Added reports to support on TAPIT EX database additional fields (see pt.2 above)
  • Restricted access to the Authorization Code reports to a user with administrator password only.
  • Added drill-down reports.
  • Users with Remote Manger are able to view remote sites data.
  • Added consolidated locations summary report.
  • AAdded Authorization Code reports.

• Added new user information reports for better department/user management.
• TAPIT Setup application is modified to make setup process more intuitive and easier.

• Added Tapit Web Reports (TAPIT Multi-User only)
• Added the SMDR Alarm feature to TAPIT Multi-user. SMDR Alarm can be set to go off in case of a specified period of inactivity on SMDR connection or dialing particular phone number or area code. SMDR Alarm supports e-mail, visual, sound and print alarms
• Introduced TAPIT Remote Client (SMDR data collection only) for use with TAPIT Remote Manager instead of buffer boxes.
• ISignificant improvements in TAPIT user-defined pricing, specifically Incoming, Local and International calls.
• Added the 911 Emergency call report.
• Added support and reports for Caller ID Deluxe (reports available by extension, by date and by user).
• Added hourly reports by extension, by user and by trunk.
• TAPIT Remote Manager collects data from up to 100 Locations.
• TAPIT Monitor and Remote Manager accept wildcards in the file name while operating in the file-processing mode.
• TAPIT Remote Manager accepts a network path while operating in the in the file-processing mode. Thus no drive mapping is necessary.
• Performance improvements due to using newer and more reliable database drivers

• TAPIT exports data for billing to Prolaw billing software.
• User is able to use Provider Cost instead of Tapit pricing in some formats.

TAPIT Monitor is able to process a SMDR data file from any folder automatically. SMDR timer can be set to minimum 3 minutes and maximum 1 hour interval.

• Capability to save or email reports in different file formats. Formats supported: HTML, Rich Text, Text. A user is able to schedule report emailing (via Reports Scheduler) in order to provide recipients with reports on regular basis.
• Capable of processing 7 digit numeric extensions and 8 digit alphanumeric trunks.