4 Criteria for a Hosted Call Center Solution

Managers should seek a complete hosted solution - one that includes all necessary call center management features.

By |November 11, 2015|Categories: Call Center Management|Tags: , , |

How To Pick The Ideal Cloud-Based Call Recording Software

Consider these key points when searching for a hosted solution and see why Trisys offers the ultimate cloud-based call recording software.

Call Center Leaders Must Master Business Intelligence and Analytics

Call center leaders must balance business intelligence and analytics for the best possible results.

By |October 20, 2015|Categories: Call Center Management, Call Recording Software|Tags: , , , , |

3 Advantages for a Cloud-Based Call Recording Solution

With these three benefits in mind, it's clear that a cloud-based call recording solution is ideal for any call center operation.

What to Expect from a Cloud-Based Call Recording Deployment

Here are four things to expect when launching a cloud-based call recording deployment.

By |October 6, 2015|Categories: Call Recording|Tags: , , , , |

Harness Fast Data to Fuel Call Center Performance

Here's a closer look on harnessing fast data to fuel call center performance.

By |September 29, 2015|Categories: Call Center Management|Tags: , , |

Business Intelligence Tools Strengthen The Call Center

Business intelligence tools that embody call recording and call accounting, allow decision-makers to strengthen the call center.

By |September 23, 2015|Categories: Call Center Management|Tags: , , , , |

Decrease Risk and Manage Fraud in Financial Call Centers

With Trisys call recording solutions, call center management and agents will be able to decrease risk and manage fraud in financial call centers.

Consider the Flexibility and Deployment of Call Recording Software

Adopting and deploying Replay Call Recording from Trisys is one of the wisest decisions your business will make.

By |September 9, 2015|Categories: Call Recording Software|Tags: |

Let Call Recording Guide Your Customer Experience Strategy

A strong customer experience is more critical than ever before, as consumer expectations have skyrocketed in light of digital advancement.

By |September 3, 2015|Categories: Call Recording|Tags: , , , , |

Accelerate Decision-Making with Real-Time Analytics

Here's a closer look at the power of real-time analytics and how to take full advantage of its potential.

By |August 28, 2015|Categories: Call Accounting|Tags: , , , , , , , |

Record and Analyze to Maximize First Call Resolution

Record and analyze to maximize first call resolution. Using the right call recording software can promote higher and more consistent FCR rates.

Identify and Capitalize on Upsell Opportunities

Learn how call center management uses call recording optimize the workforce to identify and capitalize on upsell opportunities on a regular basis.

By |August 24, 2015|Categories: Call Recording Software|Tags: , , , |

How to Boost Quality Assurance in the Call Center

Using call recording technology, this is how to boost quality assurance in the call center.

How Call Recording Strengthens Executive Decision-Making

Call recording helps decision-makers to be more accountable for what happens in customer interactions, paving the way for smart investments.