24July, 2015

How to increase collections revenue with call recording

By |July 24, 2015|Categories: Call Center Management, Call Recording|Tags: , , |

If a revenue collection agency keeps improvement aspects in mind, then it's very likely it will be able to increase collection rates, but only if an organization uses the correct set of tools, such as Replay Call Recording.

20July, 2015

Use call recording to improve marketing ROI and customer success

By |July 20, 2015|Categories: Call Recording|Tags: , , |

Using Replay call recording from Trisys​, helps ensure that your company is getting the most ROI for various marketing campaigns.

15July, 2015

How to improve call center morale

By |July 15, 2015|Categories: Call Center Management, Call Recording|Tags: , |

Since it's vital to improve the mood of call center environments, managers and supervisors should use all the tools in their arsenals to reach their goals.

9July, 2015

Do you have the right tools to mitigate call center workflow issues?

By |July 9, 2015|Categories: Call Accounting, Call Center Management|Tags: , , |

Here are two examples of how call center supervisors can bolster agent productivity during the work day using Tapit NOVA Call Accounting.

2July, 2015

How can you better lead your Call Center?

By |July 2, 2015|Categories: Call Center Management|Tags: , , |

As a leader in a call center setting, you need to figure out how to lead your team so they not only satisfy their quotas, but so that they are satisfied and proud in their own work.

29June, 2015

Understanding US Call Recording Laws

By |June 29, 2015|Categories: Call Recording|Tags: , , |

Not only is it important to adhere to state and national call recording laws for the sake of integrity of a given call center, but it's a matter of decency.

26June, 2015

Are you sure your call center is HIPAA compliant?

By |June 26, 2015|Categories: Call Center Management, Call Recording|Tags: , |

Ensure that your call center is in fact HIPAA compliant, not only to protect the legitimacy of the call center but the privacy of the patients and clients with whom you do business.

15June, 2015

Call Accounting is a Necessity in the Hospitality Industry

By |June 15, 2015|Categories: Call Accounting|Tags: , |

Along with specific permits and tax forms, those venturing into the hospitality industry need to have a proper call accounting system, such as Tality Call Accounting from Trisys.

12June, 2015

Call Recording as a Quality Assurance Solution

By |June 12, 2015|Categories: Call Recording|Tags: , , |

Call recording not only ensures customers receive the best possible care, but it also gives call center members the tools to improve upon their own conduct.

26May, 2015

Optimize the Workforce and Increase Revenue

By |May 26, 2015|Categories: Call Accounting, Call Recording|Tags: , , |

Our call monitoring products are invaluable to guard against lost revenue, productivity, unnecessary telephone costs. Learn more about WFO and increasing your revenue.