What to Expect from a Cloud-Based Call Recording Deployment

Here are four things to expect when launching a cloud-based call recording deployment.

By |October 6, 2015|Categories: Call Recording|Tags: , , , , |

Harness Fast Data to Fuel Call Center Performance

Here's a closer look on harnessing fast data to fuel call center performance.

By |September 29, 2015|Categories: Call Center Management|Tags: , , |

Business Intelligence Tools Strengthen The Call Center

Business intelligence tools that embody call recording and call accounting, allow decision-makers to strengthen the call center.

By |September 23, 2015|Categories: Call Center Management|Tags: , , , , |

Decrease Risk and Manage Fraud in Financial Call Centers

With Trisys call recording solutions, call center management and agents will be able to decrease risk and manage fraud in financial call centers.

Consider the Flexibility and Deployment of Call Recording Software

Adopting and deploying Replay Call Recording from Trisys is one of the wisest decisions your business will make.

By |September 9, 2015|Categories: Call Recording Software|Tags: |

Let Call Recording Guide Your Customer Experience Strategy

A strong customer experience is more critical than ever before, as consumer expectations have skyrocketed in light of digital advancement.

By |September 3, 2015|Categories: Call Recording|Tags: , , , , |

Accelerate Decision-Making with Real-Time Analytics

Here's a closer look at the power of real-time analytics and how to take full advantage of its potential.

By |August 28, 2015|Categories: Call Accounting|Tags: , , , , , , , |

Record and Analyze to Maximize First Call Resolution

Record and analyze to maximize first call resolution. Using the right call recording software can promote higher and more consistent FCR rates.

Identify and Capitalize on Upsell Opportunities

Learn how call center management uses call recording optimize the workforce to identify and capitalize on upsell opportunities on a regular basis.

By |August 24, 2015|Categories: Call Recording Software|Tags: , , , |

How to Boost Quality Assurance in the Call Center

Using call recording technology, this is how to boost quality assurance in the call center.

How Call Recording Strengthens Executive Decision-Making

Call recording helps decision-makers to be more accountable for what happens in customer interactions, paving the way for smart investments.

4 Essential Call Center Metrics

Through the use of call recording technology and well-aligned call center metrics, workforce optimization is well within reach.

By |August 13, 2015|Categories: Call Center Management|Tags: , , , , |

How to Increase Collections Revenue with Call Recording

If a revenue collection agency keeps improvement aspects in mind, then it's very likely it will be able to increase collection rates, but only if an organization uses the correct set of tools, such as Replay Call Recording.

Use Call Recording to Improve Marketing ROI and Customer Loyalty

Using Replay call recording from Trisys​, helps ensure that your company is getting the most ROI for various marketing campaigns.

By |July 20, 2015|Categories: Call Recording|Tags: , , , , |

How to Improve Call Center Morale

Since it's vital to improve the mood of call center environments, managers and supervisors should use all the tools in their arsenals to reach their goals.