The Call Center Performance Solution You Won’t Believe

Meet TapitRT.

Trisys combines real-time call center performance management with a customizable dashboard for maximum performance and productivity, to manage and grow your business.

Real-Time Performance Solutions

TapitRT is loaded with useful, functional features that allow supervisors to quickly identify and effectively manage agent and hunt group productivity. But that’s not all, when you buy Trisys products, you will also get the best customer support around!

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Real-Time Metrics

TapitRT uses real-time data to provide supervisors with live and accurate call metrics. Easily track abandoned call rates, average call time in queue, average speed of answer, and many more

Agent Timeliness

Manage agent performance by examining the lifecycle of a call from cradle-to-the-grave.

Alerts & Notifications

Every call center has different goals, requirements, and concerns. TapitRT was designed to optimize your call center performance, achieve established goals, and improve the bottom line.

Managing Call Center Performance From A 360° Perspective

Trisys’ real-time solution provides a wealth of detailed, consolidated and useful information to make well-informed decisions in a timely manner. With TapitRT, supervisors receive accurate, effective results with immediate outcome of call center performance that greatly increases efficiency and reliability, and decreases costs.

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Analyze Agent and Hunt Group Performance Using Metrics and Detailed Reports

With its intuitive dashboard, TapitRT provides you with real-time access to manage your agents, hunt groups, and queues. TapitRT allows you to seamlessly drill down any KPI, alarm, status or metric to quickly analyze the cause of an alarm trigger, helping you to reestablish efficient call handling.

Intuitive Dashboard

TapitRT provides you with real-time access to manage your agents, hunt groups, and queues. TapitRT allows you to seamlessly drill down any KPI, alarm, status or metric to quickly analyze the cause of an alarm trigger, helping you to reestablish efficient call handling.

Custom Thresholds

Establish personalized critical and warning limits unique to your company’s benchmarks with on-screen pop-ups or notifications delivered via e-mail or text.

Call Center Reporting

With both standard and detailed reports, charts and graphs, TapitRT clearly and concisely illustrates the details about calls, events, conferences, agents, groups, and queues.

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Supplementary Modules that Boost Call Center Performance Immediately!

Regulatory compliance pressures have never been higher. This is why the TapitRT system can be paired with other Trisys call center software solutions. This includes call recording to reduce compliance risks, and agent scoring to improve internal efficiencies.

Technical Specifications

Software Operating Systems

  • Windows 7/8.1/10 Pro 32 and 64 bit
  • Windows Server 2008 R2/2012 Standard or Data Center Edition

Hardware Minimum Requirements

  • i3/i5/i7 Intel or equivalent processor
  • 4GB RAM minimum
  • 120GB (depending on the number of agents)
Physical/Virtual (Hyper-V, VMware)
  • If installed in a physical environment, a second network adapter is needed for SIP to Tapit-RT interface. The mirroring port has to be configured on a network switch.
  • If installed on a virtual machine, a virtual switch has to be installed and configured.