call center performance solutions Trisys Inc.
The Call Center Performance Solution You Won’t Believe
Trisys combines real-time call center performance management with a customizable dashboard for maximum performance and productivity, to manage and grow your business.
Real-Time Performance Solutions
TapitRT is loaded with useful, functional features that allow supervisors to quickly identify and effectively manage agent and hunt group productivity. But that’s not all, when you buy Trisys products, you will also get the best customer support around!
TapitRT uses real-time data to provide supervisors with live and accurate call metrics. Easily track abandoned call rates, average call time in queue, average speed of answer, and many more
Manage agent performance by examining the lifecycle of a call from cradle-to-the-grave.
Alerts & Notifications
Every call center has different goals, requirements, and concerns. TapitRT was designed to optimize your call center performance, achieve established goals, and improve the bottom line.
Managing Call Center Performance From A 360° Perspective
Trisys’ real-time solution provides a wealth of detailed, consolidated and useful information to make well-informed decisions in a timely manner. With TapitRT, supervisors receive accurate, effective results with immediate outcome of call center performance that greatly increases efficiency and reliability, and decreases costs.
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Analyze Agent and Hunt Group Performance Using Metrics and Detailed Reports
With its intuitive dashboard, TapitRT provides you with real-time access to manage your agents, hunt groups, and queues. TapitRT allows you to seamlessly drill down any KPI, alarm, status or metric to quickly analyze the cause of an alarm trigger, helping you to reestablish efficient call handling.
TapitRT provides you with real-time access to manage your agents, hunt groups, and queues. TapitRT allows you to seamlessly drill down any KPI, alarm, status or metric to quickly analyze the cause of an alarm trigger, helping you to reestablish efficient call handling.
Establish personalized critical and warning limits unique to your company’s benchmarks with on-screen pop-ups or notifications delivered via e-mail or text.
Call Center Reporting
With both standard and detailed reports, charts and graphs, TapitRT clearly and concisely illustrates the details about calls, events, conferences, agents, groups, and queues.
Supplementary Modules that Boost Call Center Performance Immediately!
Regulatory compliance pressures have never been higher. This is why the TapitRT system can be paired with other Trisys call center software solutions. This includes call recording to reduce compliance risks, and agent scoring to improve internal efficiencies.