Trisys Inc. for Government and Public Safety

Replay Call Recording helps municipal offices (and their private contractors) at the federal and state levels adhere to a higher standard of professionalism and integrity often required through compliance mandates.

Quality Assurance & Dispute Resolution

Improve service and relations between government agencies, community members and businesses.

Increased Productivity

Tapit NOVA Call Accounting…together with Replay Call Recording…offers visibility into employees’ daily activity. An easy-to-read customizable dashboard and various reporting options permit supervisors to develop key metrics and measure employee productivity.

Cost Allocation

Departmental billing helps budget management and reduction of overheads with the ability to track calls by number, extension, department, and more. Identify telephone abuse and other miscellaneous expenses that could lead to high unnecessary costs.

Call Accounting

Whether local, state or national, government offices that use Replay Call Recording and Tapit NOVA Call Accounting receive many benefits. Tapit NOVA Call Accounting aids in employee productivity monitoring, telephone abuse detection and cost allocation.
  • Supervisors can use reports to determine peak activity hours enabling them to adjust tasks, scheduling and staffing for increased productivity of internal management.
  • Create an unlimited number of users with permission based access.
  • Automatically allocate bills/reports in Word, Excel or PDF formats via e-mail or printed.

Multi-Site Capabilities: Unified Solutions

With Trisys, you can integrate your entire network of public safety and government offices telecommunications environment into a unified telemanagement system. Our supplementary tool, Remote Manager, enhances your systems capabilities and collects data from virtually any location!

While Replay Call Recording allows for regulatory compliance, quality assurance, dispute resolution and liability reduction. Both products package data into easy-to-read formats which can be accessed via a web-based browser 24/7/365.
Tapit NOVA on desktop

Call Recording

  • Cradle-to-the-Grave features help protect your best interests
  • Replay Call Recording voice documentation ensures customers are being treated appropriately and given correct information. Archived voice records can be easily retrieved and reviewed to settle disputes or combat false allegations if they occur.

Learn More:

  • Validate Compliance Activity & Regulations
  • Dispute Resolution & Quality Assurance
  • Employee Training & Development
  • Safety & Security
Replay Call Recording
  • Increased Productivity
  • Identify Suspicious Activity & Numbers
  • Reduce Costs & Generate Revenue
  • Measure Effectiveness of Marketing Campaigns
Tapit NOVA Call Accounting
  • Optional Feature To Boost System Capabilities
  • Create A Unified Telemanagement System
  • Up to 200 Remote Locations
  • Consolidated Data Reporting
Remote Manager