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These documents may help with various aspects of installing, maintaining and operating Trisys, Inc. Call management and productivity tools
All files are in Adobe PDF format.

HELP DOCUMENTS

Before Install 8kb

TAPIT NOVA

Tapit NOVA Manual 4MB

Read Me First 12KB

Upgrading TAPIT EX to TAPIT NOVA 368KB

Click here to view Tapit NOVA training.

Tapit Import Utility (for Tapit NOVA only) - to import data manualy Download Tapit Import installation program to import data from a comma delimited (CSV) file to either Client, User and Department tables in the TAPIT database.
To learn more about Tapit Import for NOVA click here to open the TapitImport_UserManual.pdf file.

TAPIT EX

Tapit EX Installation and Upgrade Instructions 313kb

Import Guide for Tapit EX 10kb - to import data manualy

Tapit Import Utility (for Tapit EX only) 10kb - to import data manualy Download Tapit Import installation program to import data from a comma delimited (CSV) file to either Client or User tables in the TAPIT database.
NOTE: Tapit Import 1.1.0 allows for import of Departments.
To learn more about Tapit Import click here to open the UserManual.pdf file.

Import Guide for Tapit 2000 10kb

Tapit EX working with AVAYA IP Office 7kb

Mitel Format Selection Guide 39k (self extracting zip file)

TAPIT WEB REPORTS

Tapit Web Reports readme file 287kb

Tapit Web Reports requirements and troubleshooting information 19kb

Tapit Web Reports diorama: How Tapit Web Reports Work? 24kb

Tapit Web Reports diorama: Workflow 13kb

CDR LOADER

TCDR Loader readme file 10kb

TAPIT CDR Loader Start-Up file for 3COM NBX 98kb

TALITY CDR Loader Start-Up file for 3COM NBX 100kb

TAPIT CDR Loader Start-Up file for Altigen 128kb

TALITY CDR Loader Start-Up file for Altigen 111kb

TAPIT CDR Loader Start-Up file for Avaya Office IP 93kb

TALITY CDR Loader Start-Up file for Avaya Office IP 98kb

TAPIT CDR Loader Start-Up file for Cisco 120kb

TALITY CDR Loader Start-Up file for Cisco 102kb

REMOTE MANAGER

Remote Manager Manual 471kb

Remote Manager diorama
Scenario:Remote Manager uses Buffer Boxes via Modem 14kb

Remote Manager diorama
Scenario:Remote Manager uses Buffer Boxes via LAN/WAN 14kb

Remote Manager diorama
Scenario:Remote Manager uses Remote Client via LAN/WAN 23kb

SMDR MONITOR

To run SMDR Monitor as a service use our SMDR Monitor Service Utilit
SMDR Monitor Service Utility - MonSvcSetup.exe is a self-extracting file. It contains TapitMonSvc.msi file which allows you to run SMDR Monitor as a service on Windows 2000/2003/and XP Professional PCs. This utility requires an SMDR Monitor version 4.0.7.4 or newer. The version of your Monitor can be determined by selecting the About menu on the SMDR Monitor. If needed, click here to download the newest version of SMDR Monitor. To install, please follow installation instructions in the Readme file.
Alternatively, follow the instructions below on how to setup Monitor as a service using Microsoft Resource Kit

Running Monitor as Service 72kb

TALITY

Tality Manual 479kb