 |
call recording for Voice over IP phone systems
|
Replay_VoIP is designed to record
phone conversations over VoIP phone
systems that use the Session Initiation
Protocol (SIP). It is ideal for contact
centers, SMBs, law enforcement and
remote agents. It runs unobtrusively
on the network and allows authorized
personnel to search and retrieve calls
via a user-friendly browser-based
interface. By installing the Replay_VoIP
users can perform quality monitoring,
legal compliance and dispute resolution.
|
|
Features of Replay VoIP: |
|
|
- 100% software solution. No hardware
to install or configure
- Supports all SIP based VoIP telephone
systems
- Works on switched or hub-based Ethernet
networks
- Saves recordings in easily managed
WAV files. You can play them with all
popular media players (e.g. Windows
Media Player, RealPlayer, QuickTime)
- ftp recordings automatically
- e-mail recordings automatically
- Recordings can be watermarked to detect
tampering
- Web interface allows password-protected
remote access to calls
- Search for call by date/time, caller
ID, dialed number, caller name, called
party name, call duration
- Play recordings
- Download recordings
- Supported CODECs: G.711, GSM 6.10,
G.723.1
- Single line client with file transfer
support to record remote agents
- Automatic disk space management
- Store recordings in uncompressed stereo
for maximum quality or compressed to
conserve disk space
|
| Minimum
System Requirements:
- Pentium D
- 512 MB RAM
- Windows 2000, XP Pro, 2003
- Microsoft IIS 5 or later
- 120 GB of disk space
- Network switch supporting bidirectional
"port mirroring" (also called "port mapping"
or the existence of a "span port").
- SIP IP-PBX using the G.711 media CODEC.
- The PC used for listening to voice
recordings must have a sound card.
|
|
| Components:
The Replay_VoIP
consists of several components, all of which
are supplied as part of the product.
- Call Recording Engine – runs as a Windows
service;
- Relational Database. Stores call detail
records, etc.
- Web Retrieval Application – Runs on
the web server (IIS) to allow end users
to search and retrieve recordings. Note:
The Retrieval Application can be run on
a different server running IIS if desired.
The Web Retrieval Application supports
Internet Explorer, Firefox and Opera browsers.
|
|
|
The Installation
and Configuration Process:
The Replay_VoIP
is installed on the Windows XP or Windows
Server Computer. It runs as a service, ensuring
that it starts automatically if the server
goes down. The user interface Web application
runs on Microsoft’s Internet Information Server.
Usually you will want to install it on the
same server that the Replay_VoIP runs on.
However, it can be installed on another server
if you prefer a distributed architecture.
The Network Interface Card on the Replay_VoIP
server is connected to your network switch.
Configure the switch to mirror all packets
to that port (in Cisco parlance, set that
port up as a span port). |
|
| |
|
|
 |
 |
|
|
