This “station side”, 100% software solution records phone calls by interfacing
to the Avaya Communications Manager via Application Enablement Services (AES).
Recorded conversations may be listened to LIVE, or retrieved at a later time
using Tapit Web Reports.
By integrating the Tapit Call Accounting system
with Replay AVA call recording solution, we can further help
your organization increase productivity and provide
better customer service.
Replay AVA is extremely easy to install and use.
With just a “point and click” on Tapit Call Accounting detail report,
you can play back a recorded conversation.
