Technical Support

Support and Downloads

How to Contact Support

We’re here to help you with all of your Trisys products and offer you technical support in a variety of ways. Support is available Monday – Friday from 9:00 am to 6:00 pm EST.

When emailing or if prompted to leave a voice mail, please include contact name, product serial number, a return phone number and a brief description of the problem being experienced.

Email

Send an e-mail to tech@trisys.com

Phone

Give us a ring at 973-360-2300 to speak with a technician.

Training

Whether you’re an end-user or an authorized partner, we offer training sessions with our product specialists.

Remote Access

With your permission, an authorized technical support specialist can assist with any problems or concerns via remote access.

Self Service Support Options

Explore the many ways customers utilize our knowledge base to get immediate support questions answered or visit our Learning Center.

FAQs

General FAQs about our Call Recording, Call Accounting and Call Center software.

View FAQs >

Videos

Instructional videos from installation to ways to set up and utilize our solutions.

View Videos >

Technical Documents

Technical manuals, installation guides, and other informational notices.

View Documentation >

Why Choose Us

  • For the last 30 years, Trisys has offered premiere telephone Call Recording, Call Accounting and Call Center solutions.

  • Our commitment to excellence has brought us nationwide industry awards and recognition, as well as the appreciation of tens of thousands of clients.

  • You can count on Trisys to provide exceptional products and back it up with excellent service.

  • We deliver every time with leading products and unparalleled technical support.

What Customers Say

Trisys representatives always provide a friendly service. The important thing is they truly take care of the client from start to end and develop a lasting partnership. You don’t get service AND support like this anymore.

Dennis

Unbeatable service and support. Both the sales representatives and technical support team provides friendly service when needed and able to help with anything. I think everyone on-board is incredible!

Travis

I’ve only had to call support for a minor concern or general questions, but every time it’s been handled perfectly. 

Jacob

We really haven’t needed to contact support many times which is GREAT for us! Mean that everything works the way we need it. However the times I’ve reached out I received a prompt response and immediate resolution to my 

Susan

Updates and Downloads

DOWNLOADS WARNING:

The following files should be downloaded and used only if directed by Trisys support technician.

Using these files with an incorrect version of the software will cause the program to malfunction and database will become corrupt and unrecoverable.

By downloading any updates without being directed to do so, violates the Support and Warranty agreement and Trisys Inc. is not responsible for lost data.

 

 

Continue to Updates and Downloads >

Support Renewal

Determine if your product is still under support and explore options to purchase extended support.

Continue to Extended Support >

Experience the Upgrade

For customers with legacy systems or solutions nearing end-of-life we offer assistance in upgrading to the latest technology.

Continue to Upgrades >

Compatible PBX List

View a list of all  PBX systems and/or features of SMDR data currently supported by Trisys.

View Compatibility List >