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Trisys, INC. Call Accounting and Call Recording Solutions


Call accounting and call recording are important to many different businesses. We appreciate this and it’s why Trisys has delivered services that are effective and affordable since 1984. We are ready to provide you with the solutions to address compliance, call center performance, security and remote workforce supervision. We help management improve customer service, employee productivity, and ultimately increase the "bottom line".
Our many products are used at more than 30,000 facilities, ranging from “mom-and-pop” to Fortune 100 companies. Vertical markets span school systems and leading universities, insurance and banking, hospitals and government agencies, hotels and assisted living facilities, non-profits and retail. And you can be confident that we offer unparalleled support, for products that are easy to use.
Why is call accounting so important? You probably already know this, but for most businesses, payroll is the largest expense. For many, telephone costs are very significant. On average, over 22 percent of telephone calls made during business hours are not business related, which is what makes call motoring products invaluable to guard against lost productivity, lost revenue, and higher telephone costs.
Our call monitoring products don’t actually monitor telephone conversations, but you need to know how they can help you. This is because our TAPIT call accounting software can do a number of things that include controlling telephone costs, increasing employee productivity, identifying fraudulent use of telephones, better managing personnel, allocating cost to various cost centers, and generating additional revenue.
TAPIT is our flagship product and is the most widely deployed call accounting solution in North America. But we also stand ready to provide you with a number of other invaluable products that help increase productivity for your business and in turn help you to realize more profit.
Trisys is also breaking new ground with Replay – a family of affordable call recording solutions. We deliver high quality digital call recording at a price affordable to any business. Phone call recording software address a wide range of business needs, including cost-effective resolution of customer disputes, sales verification, quality assurance and more. While some regulations do not specifically require that phone calls be recorded, call monitoring can be used to settle a legal action against a company, saving tremendous waste of time and resources.
Contact centers supporting retail banks, insurance companies and other industries are often required to record all customer interactions and retain those records for a lengthy period. Failure to comply with these requirements may result in severe fines from regulatory authorities, as well as damage to company’s public reputation and VoIP call recording can help address this.
Some of the main reasons to record phone conversations using VoIP call recording are quality assurance to assure employees are offering friendly customer services, for documentation in resolving disputes, safety and security, regulatory compliance, sales verification to confirm any offers made, and for employee training and development. For more information about how we can help you with call recording software, please call us at 973.360.2300. You can also email general@trisys.com.
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