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Trisys, INC. Call Accounting and Call Recording Solutions


Call Accounting and Call Recording are important to many different businesses. We appreciate this and it’s why TRISYS has delivered services that are effective and affordable since 1984. We are ready to provide you with the Call Accounting solutions to address compliance, call center performance, security and remote workforce supervision. We help management improve customer service, employee productivity, and ultimately increase the overall "bottom line" of your organization.".
Our Call Accounting and Call Recording products are used at more than 30,000 facilities, ranging from “Mom-and-Pop” to Fortune 100 companies. Vertical markets span school systems and leading universities, insurance and banking, hospitals and government agencies, hotels and assisted living facilities, non-profits and retail. And you can be confident that we offer unparalleled support, for products that are easy to use.
Why is Call Accounting so important? For many, telephone costs represent a significant operating expense. On average, over 22 percent of telephone calls made during business hours are not business related, which is what makes call monitoring products invaluable to guard against lost productivity, lost revenue, and high telephone costs.
While our Call Monitoring products don’t actually monitor telephone conversations they are an invaluable component of an effective Call Accounting system. TRISYS TAPIT Call Accounting software provides better control of telephone costs, increased employee productivity, identifies fraudulent use of telephones, provides better management of personnel, and allocates cost to various cost centers which collectively all contribute to more efficiency and additional revenue.
TAPIT is our flagship product and is the most widely deployed Call Accounting solution in North America. We also stand ready to provide you with a number of other invaluable products that help increase the overall productivity for your business and in turn help you to realize more profit.
TRISYS is also breaking new ground with Replay – a family of affordable Call Recording solutions. We deliver high quality digital call recording at a price affordable to any business. Telephone Call Recording software address a wide range of business needs, including cost-effective resolution of customer disputes, sales verification, quality assurance and more. While some regulations do not specifically require that all phone calls be recorded, call monitoring can be used to settle a legal action against a company, saving tremendous time and resources.
Call centers supporting retail banks, insurance companies and other industries are often required to record all customer interactions and retain those records for a lengthy period of time. Failure to comply with these requirements may result in severe fines from regulatory authorities, as well as damage to company’s public reputation. VoIP Call Recording can help address this.
Some of the main reasons to record phone conversations using VoIP Call Recording are quality assurance to assure employees are offering friendly customer services, documentation in resolving disputes, safety and security, regulatory compliance, sales verification to confirm any and all offers made, and for employee training and development. For more information about how we can help you with call recording software, please call us at 973.360.2300. You can also email general@trisys.com.
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Industry News


Tue, 21 Oct 2014 08:00:00 -0700
Toshiba Wins "People's Choice" 2014 INTERNET TELEPHONY Channel Program Excellence Award
Toshiba America Information Systems, Inc., Telecommunication Systems Division today announced that it has been named the "People's Choice" winner of TMC's 2014 INTERNET TELEPHONY Channel Program ...
Fri, 03 Oct 2014 06:00:00 -0700
Alteva Wins 2014 Internet Telephony Excellence Award
Alteva , a premier provider of hosted Unified Communications, announced today that TMC has named Alteva Mobility as a recipient of the 2014 INTERNET TELEPHONY Excellence Award presented by INTERNET TELEPHONY ...
Tue, 21 Oct 2014 00:12:25 -0700
Telephony vendor Mitel goes public with $540M bid for ShoreTel
Canadian business communications vendor Mitel is offering US$540 million for ShoreTel, a U.S.-based competitor, going public with the bid after saying it was snubbed earlier this month.
Mon, 13 Oct 2014 08:11:00 -0700
Research and Markets: Analysis of the Latin American Hosted IP Telephony and Integrated UCC Applications Market 2013 ...
Research and Markets has announced the addition of the "Analysis of the Latin American Hosted IP Telephony and I
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