Remote Manager – Multi Site Call Monitoring
Managing multiple business branches with data collection from any location!
Collect call activity automatically from up to 100 remote locations under a single web interface, even when those locations are using different phone systems. View consolidated reports for the entire company or for specific individual sites.
Remote Manager is a supplemental solution, seamlessly integrated into Tapit Nova Call Accounting and Replay Call Recording products.
Easily validate compliance activity, accelerate productivity, and improve the customer experience across your entire organization.
Right At Your Fingertip.
After hours operation, even when locations are closed Remote Manager keeps collecting data and allows you to schedule reporting and retrieve the information.
The Remote Manager module comes in six sizes to accommodate varying remote site needs:
1-3, 1-10, 1-30, 1-50, 1-70, and 1-100 sites.
(The host location is not counted as a site when selecting the remote polling module.)
Data is collected in different ways:
Your host computer automatically collects data from remote offices thus becoming a call repository for you organization. The available support for SMDR over IP alleviates the need for collection devices at the remote locations.
- The Remote Client Collection Software for SMDR/CDR Data application available from Trisys (click here for a diagram)
- Compatible Buffer box connected to PBX accessed via modem (click here for a diagram)
- Compatible Buffer box connected to PBX using script to create source file on LAN / WAN (click here for a diagram)
- Utilizing raw SMDR file created by phone systems capable of storing it to a LAN / WAN drive location
Reports are created in PDF, Excel or Word formats and can be saved to your hard drive, printed, viewed on the web, or e-mailed.
Automatic retrieval of remote information
Support for multiple types of phone systems
Unique database maintained for each remote site
Ability to utilize current network structure for call accounting data collection
125+ report templates, all with customization options
Managers should seek a complete hosted solution - one that includes all necessary call center management features.
Consider these key points when searching for a hosted solution and see why Trisys offers the ultimate cloud-based call recording software.
Call center leaders must balance business intelligence and analytics for the best possible results.