Why is call monitoring so important? For most businesses, telephone calls represent a major operating expense that is difficult to manage without increased visibility. Call monitoring provides the insight you need to guard against lost productivity, lost revenue, and high telephone costs. Not only can you keep an eye on non-business related calls, you can also identify areas for additional training and improvement. In addition, you can use our quantitative Call Accounting tools to set performance goals (time spent on a call, number of calls per day, etc.) as well as identify high performers and low performers. Call monitoring brings transparency into your business, allowing you endless possibilities for assessing and improving the way you operate.