VOIP Call Recording Allows You to Accurately Process Orders

Posted on January 20, 2012 by TRadmin

Every now and then you will get a caller placing an order who is in a hurry. They will rattle off their order, give you payment information, shipping information and often hang up even before you can finish processing their transaction. When you do not get complete information from the caller, even though they provided it, you do not have to worry about calling them back when you use VOIP call recording software. Instead you just find their phone call and replay the call to finish processing their order.

VOIP Call Recording Allows You to Record Inbound and Outbound Calls

Implementing a VOIP call recording solution, like our REPLAY call recording software, gives your business the ability to record not only inbound, but also outbound calls. This is advantageous when you need to keep a record of all of your phone calls for regulatory compliance. You will find software solutions available on our website, here at Trisys, Inc., for a variety of phone systems.

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Get an Additional 90 Minutes of Work Using a Call Recording Solution

Posted on January 19, 2012 by TRadmin

Having a call recording solution is a good idea for any size business or organization. It is a fact that one of the largest expenses for most companies, besides utilities is telephone usage costs. On average, the typical employee will spend around 90 minutes each day on personal phone calls while you are paying them to work. When you record both your inbound and outbound phone calls, you can eliminate employees spending this much time on personal phone calls. Instead, they will be giving you an additional 90 minutes of work each day.

Hardware and Software Based Call Recording Solution Products

There is hardware and software based call recording solution products available, here on our website, at Trisys, Inc. We offer our REPLAY Call recording software on its own when you only need to record a small number of telephone lines. You can increase the number of phone lines recorded by installing the software onto additional dedicated PCs, which you provide. Another solution uses special hardware along with the software to record a larger number of concurrent phone calls which also can be expanded.

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Get a Handle on Your Telephone Expenses with Call Accounting Software

Posted on January 18, 2012 by TRadmin

How many bosses, managers, or supervisors, which you know could accurately tell you who their employees were talking to on their phone lines? Most responses would be that they have no idea and assume that their employees are talking to customers, clients, vendors and other business related callers. However, one of the biggest abuses by employees is using business phone lines for personal phone calls. You can get a handle on your telephone expenses and stop employee abuse by using call accounting software.

Call Accounting Software Helps Stop Personal Phone Calls

On average over twenty percent of all phone calls made from work are for personal use, and includes both local and long distance calls. This means that twenty percent of paid work time is spent taking care of personal business instead of actually working, which translates to over an hour and a half a day. Our TAPIT call accounting software, available here at Trisys, Inc., offers an easy to implement solution to stop personal phone calls and get employees back to work.

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Call Recording Software Helps You Avoid Awkward Situations

Posted on January 17, 2012 by TRadmin

When you have to deal with a customer dispute, it can often be difficult in choosing who to believe. While you will want to believe your employee and that they treated the caller according to your standards, customers can often make a persuasive case in their favor. You can avoid these awkward situations when you use call recording software. Instead of picking sides, you just playback the recorded phone call and have an accurate record of events.

Selecting the Right Type of Call Recording Software for Your Business

Selecting the right type of call recording software for you business should be based upon the number of phone lines you wish to record. When you have fewer than ten lines, then a software only solution, like our REPLAY Call recording would suit your needs. Here at Trisys, Inc., we offer call recording solutions for recording as many phone lines as you desire.

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Call Recording Software Can Be Used With and Without Additional Hardware

Posted on January 16, 2012 by TRadmin

When you have a telephone call recording system, you may have a software only system. Or you may have a system which uses call recording software, along with additional hardware for capturing the types of phone calls you want recorded. Both types of systems provide you with a means to monitor your inbound phone calls, and some systems even let you record outbound phone calls.

Always Match Call Recording Software to Your Type of Phone System

When you select call recording software, like our REPLAY Call recording product, available on our website, here at Trisys, Inc., you need to make sure that the software will work on your phone system. We offer the same software product for use on all different types of phone systems, including T1, RTP, ST, SIP, ATS, and VOIP. While the software interface will appear the same on all these different phone systems, how it records and captures your phone calls will vary in the actually software programming.

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TAPIT Call Accounting Solutions for All Types of Phone Systems

Posted on January 13, 2012 by TRadmin

When you are looking for a call accounting software solution, you should check out TAPIT available from us, here at Trisys, Inc. We offer the ability to choose from a turnkey, hardware or software solution to fit the needs of any size organization or operation. Our call accounting products will work with just about any type of phone system which provides SMDR and CDR call detail records.

TAPIT Call Accounting Software Works with REPLAY Call Recording

Should your organization require both a call accounting software solution and a call recording software solution, we have you covered. You will find both solutions available on our website, here at Trisys, Inc. We offer our TAPIT call accounting software to help you accurately track phone numbers and assign accountability. The same web-based interface used by this product can also be expanded to include our REPLAY Call Recording software product, which allows you to record your telephone calls. Instead of having two different systems to log into, you just log into one system and run whatever reports your desire or access your recorded phone calls.

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Recording Phone Calls Can Make Upset Customers Watch Their Language

Posted on January 12, 2012 by TRadmin

Most people have called a least one company or organization and have heard a message stating that recording of phone calls for quality assurance and training was possible. The reason the company plays this message for inbound callers is to make them aware that phone calls are recorded. This often forces irate and upset customers to tone down their language and act in a more responsible manner while working to get their problem fixed.

Recording Phone Calls Is Easy to Implement When You Have Your Own PC

Recording phone calls is not difficult to implement when you have your own PC. All you need is the right type of software to match your phone system, which is available on our website, here at Trisys, Inc. Each PC can support a set number of lines and once you reach the maximum on one PC, you can install the software on another PC to expand the number of lines you can record.

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Call Recording Solutions Today Are Easier to Use and Implement

Posted on January 11, 2012 by TRadmin

Recording phone calls is not new and has been used by organizations of all sizes in the past. Today, however, there are more efficient call recording solutions available which eliminate the need of additional hardware to transfer recordings and communicate between your phone system and the call recording system. Instead, software only solutions run in the background without causing problems for your phone system to capture the types of calls you want to record. Files are stored in WAV format which make playing them back simple from any computer with a media player program.

Call Recording Software Must Be Compatible with Your Phone System

When you want to record your phone calls, you will need to get the right type of call recording software, which you will find on our website, here at Trisys, Inc. It is important that your software solution match your type of phone system. You would not want to get software designed for a T1 trunk based phone system when you have a SIP phone system.

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Call Accounting Software Solutions Allow You to Justify Phone Expenses

Posted on January 10, 2012 by TRadmin

Allocating phone expenses is important when you want to justify different expenses incurred by your departments. Call accounting software solutions solve this problem by letting you assign departments to specific extensions and lines. Or you may decide that you want to assign different cost centers instead of departments. You can even set up the software to bill back costs to customers when working on specific projects and show actual dollar amounts.

Call Accounting is Often Confused with Call Recording

People often confuse call accounting with call recording because they think an accounting solution will also record phone calls. This is not the case and phone accounting solutions only record dialed phone number and incoming numbers using Caller ID. When you need both accountability for your phone calls and recording abilities, you will find solutions available on our website here at Trisys, Inc., which work together with one another.

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Always Check Your State’s Requirements for Telephone Recording

Posted on January 9, 2012 by TRadmin

When you are rolling out a telephone recording solution at your organization, you need to take a minute and check with your state’s requirements for recording phone calls. Some states will require that you get the consent of the other party before making the recording. What this means is that you will have to make an announcement that calls can be recorded. Other states, only requires that one party be aware of the phone recording and does not require any formal announcement.

Telephone Recording Can Improve the Quality of Your Employees

Improving the quality of your employees who answer telephones is possible when you use a telephone software recording solution, like our REPLAY Call Recording. You can find REPLAY Call Recording available on our website, here at Trisys, Inc. You can use recorded phone calls of the employees to playback during training to show them the types of calls you desire and which ones are poor and undesirable.

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