Trisys Inc. Support and Downloads

For older PBX’s – reminder to change to/from Daylight Savings.

For the last 30 years, Trisys has offered premiere telephone Call Recording and Call Accounting products. Our commitment to excellence has brought us nationwide industry awards and recognition, as well as the appreciation of tens of thousands of clients. You can count on Trisys to provide exceptional products and back it up with excellent service. We deliver every time with leading products and unparalleled technical support.

Support is available Monday through Friday, 9am-6pm EST.

We’re here to help you with all of your Trisys products and offer you technical support in a variety of ways.

If prompted to leave a voice mail or e-mail, please include contact name, serial number of the product, a return phone number and a brief description of the problem being experienced.


Whether you’re an end-user or an authorized partner, we offer product training sessions via screen share with a product specialist.

Remote Access

With your permission, an authorized technical support specialist can assist with any problems or concerns via remote access.

by Phone

Dial 973-360-2300 to speak with a technician.

by E-Mail

Send an e-mail to


The following files should be downloaded and used only if directed by Trisys support technician.

Using these files with an incorrect version of the software will cause the program to malfunction and database will become corrupt and unrecoverable.

*Downloading any updates without being directed to do so, violates the Support and Warranty agreement and Trisys Inc. is not responsible for lost data.

Trisys Software updates should only be used when directed by a Trisys support technician. Continue to Downloads
This table will provide features of SMDR data from all of the phone systems that are currently supported by Trisys software. Read More
For customers still using legacy systems, we offer assistance in upgrading to the latest Call Accounting technology, Tapit NOVA.
Upgrade Now