Extended Support

Support Renewal

With the purchase of any Trisys solution, users receive one full year of technical support included. After your first year, extended support renewals can be purchased. By renewing, you are granted access to: software implementation, updates and training services flexible to meet your unique business needs.

Trisys offers extended support for its retired products and systems, which are currently under support, not to exceed 3 years after end-of-life date. Trisys does not offer hardware warranty on products 7+years or older. We do not offer support renewal contract for products running on deprecated operating systems (Windows XP or Windows 2003 Server) or browsers, however limited support on T&M basis is available for those not under support.

Software Updates

As part of our commitment to remain on the competing edge of call monitoring technology, we offer access to software upgrades to ensure you have the latest versions with all the newest features.

Training Sessions

Get the most out of your solution by keeping your users or employees trained. Trisys offersweb-based training sessions for customers and partners to answer any questions.

System Upgrades

Switching phone systems or upgrading to a new machine? Our technical specialists assist in every step of the way from configuration and deployment to helping in any transition.

Ways to Get Support

Our technical support team is here to help and address any problems you may be experiencing. Our technical support specialists are available Monday through Friday 9:00 AM to 6:00 PM EST.

Contact Technical Support

Self Support Options

Visit the Trisys Learning Center for 24/7 access for product documentation, FAQs, training videos and more. We offer support via e-mail, over the phone, or using remote access with client consent.

Visit Learning Center

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