Tapit’s Access database has a maximum size of 1 gig (roughly 2 million call records). Once the database nears this maximum size, older call records will have to be exported from the software. To do this:

• From Tapit’s Main Menu, go to Maintenance->Data Maintenance->Call Records Maintenance
• Select Export and Remove Call Records and designate a path and file name in the fields at the bottom
• Click Continue and on the filter screen enter the date range for the calls you wish to remove and click Continue
• Once the calls are exported, close Tapit completely on all machines (it may take several minutes for Tapit to close on the server machine, this is normal due to the size of the database).
• Go to Start->Programs->Tapit->Tapit Repair. Click Yes to the warnings. Once in Tapit Repair, check the box labeled Compact Only and click Repair Database. The Repair may take several minutes.
• Once it is complete you can exit out of Tapit Repair and reopen Tapit. Remove further calls if necessary using these steps.

You can find the computer ID by going to Start->Programs->Tapit->Register Tapit on the machine that is connected to your phone system. Please also confirm that you see the correct serial number on this screen and not the Demo serial number XRLY9-0303-003.

This is normal. Several formats are listed under multiple names on the list in order to make it easier for someone to select the appropriate format. In cases like this, Tapit will shift your select to the first one in its database that matches your selection. The format it switches to is the same as the one you selected.

If you are getting this message on your Tapit server (the machine processing your call records), it suggests that your database may be damaged. To correct this you should run Tapit Repair.

• Close Tapit on all machines (you can leave your SMDR Monitor running).
• Go to Start->programs->Tapit->Tapit Repair.
• You will get a warning screen with suggestions on what to do when you have a corrupted database. You may want to attempt these suggestions before processing. If you wish to continue click Yes.
• Assuming Tapit s closed on all machines, click Yes to the next warning.
• Once the Tapit Repair screen comes up, click Repair Database. Let this process run, it may take several minutes.
• Once the Repair is complete, you can exit Tapit Repair and reopen Tapit. Under most circumstances, the error should be corrected and Tapit should open.

This error is usually due to the fact that a certain DLL file was in use at the time of the installation. To correct:

• On the Tapit machine, go to Program Files->Common Files->Microsoft Shared->DAO and look for a file called DAO350.DLL. It should be in a folder called DAO.
• Rename this file to DAO350.OLD
• Look for the folder C:\TAPITW32
• Underneath this folder is a sub folder called SETUP. Delete this set up sub folder.
• Reinstall the Tapit software from the CD

After this reinstall you should no longer get the error.

When creating a scheduled report you must save your filter selections as a predefined filter. You do this by entering your filter conditions and clicking the button labeled Predefined (bottom button on the right).

Microsoft Windows 2000/2003/XP Pro/Vista Business Editions
Pentium III based PC
256MB RAM
1 Gig of free disk space
CD-ROM Drive
Installed printer driver
One RS-232 port connection to PBX SMDR port
Telephone system must have CDR / SMDR port Cable to connect telephone equipment port with PC serial port or ability to write SMDR data to a network accessible file

By phone - 973-360-2300 x3
By E-Mail - support@trisys.com

Tapit works with several phone systems via IP using one a several utilities we created for this purpose. These utilities can be found here (links are located approximately halfway down the page).

While the actual Tapit software cannot run as a service, the SMDR Monitor32 component can be loaded as a service. To run SMDR Monitor as a service use our SMDR Monitor Service Utility. You can download this utility from http://www.trisys.com/downloads.htm. Please note that none of the IP collection utilities we have available can run as a service.

This can be done using the Tapit Import Utility. The information needs to be saved in a comma delimited .csv file (the actual order of your fields does not matter). The utility and documentation for it can be found here.

This is due to their being an incorrect number under Maintenance->System Parameters->Communications. Make sure the phone number under Your Phone Number is accurate.

On the filter screen for nay report you will see the word Phone. To the right is a square button. Click this button. In the window that appears you will enter the phone number you are looking for. For an 11 or 10 digit phone number, you will hit the space bar once and then type the 10 digit number you are looking for (ignore the 1 for 11 digit numbers). Click the arrow and you will see the number appear with a question mark in front (e.g. ?9733602300). To search for phone numbers that are 7 digits or less you will hit the space bar four times and you will see four question marks (e.g. ????8675309 or ????411). Click OK and then enter any other filter conditions that you wish and click Continue.

Many fields have maximum field lengths as noted below. If the amount of data you entered exceeds this maximum this error will be generated when attempting to save the information. Maximum Field Lengths are:
Users:
Last Name - 25
First Name - 20
Authorization Code - 15
Extension - 7

Department:
Department - 30

Clients:
Company / Last Name - 30
First Name - 20
Account Code - 15
Address1 - 30
Address2 - 30
City - 16
ST - 2
ZIP Code - 10

The data Tapit is able to display in its reports depends on the SMDR it receives from your phone system. To confirm if your phone system provides this information, you will want to contact whomever supports your phone equipment.

Tapit EX uses a MAPI interface to send e-mail. This requires that you have the full version of Microsoft Outlook installed and running at the time the report is scheduled to go out. It will not work with Outlook Express.

This is due to security that Microsoft has built into Outlook. If you have Microsoft Exchange Server, this link to the Microsoft Knowledge base will give you more information. In addition, there are third party utilities that will click Yes to this warning automatically that are available. Please note that Trisys does not support or endorse these utilities.

Many issues with Tapit Web reports are addressed in the Readme found here (PDF file).

This error is due to permissions on the Tapit EX server machine not being set properly. On the Tapit server underneath the folder TAPITW32 there should be a folder called DATA. This DATA folder should be shared with full permissions. The client machine needs full control of this folder in order for the Multi user Client to work properly.

Send an email to tech@trisys.com with Media Replacement as the subject. In the body of the email include the following: serial number of the software, contact name and phone number. A reply will be sent with a download link for the replacement software. Please note that only software that is less than three years old can be replaced.