Replay VoIP Call Recording by Trisys
Replay VoIP records call activity over SIP trunks, station side SIP or Cisco Skinny protocol, and over any VoIP phone!
An increasing number of businesses rely on their network system and the speakers and microphones made into their computers as an integrated phone system to communicate with customers and other essential contacts online. While this is a cost-effective way of providing a phone service to any size organization, it can also make it difficult to keep track of incoming and outgoing calls that could have an impact on the company’s bottom line. Replay VoIP by Trisys offers solutions through call recording that allows you to record and access calls for a number of reasons including regulatory compliance, quality assurance, dispute resolution and much more.
Choose whether to use Replay VoIP as a simple software-as-a-solution that works on your existing PC or as a turnkey solution that comes with a Tapit NOVA ezBox enhanced system. Replay VoIP by Trisys can record as many as 100 calls at one time or, with additional units, accommodating those with more computer stations. Store more than 70,000 hours of voice recordings and have them available for reference, as needed later on. If you’re planning a larger installation with multiple PCs, Replay can run on as few as SIP phones to thousands, using the same or distributed, network.
Increase the safety and security of your company and your valuable data by recording the phone conversations that take place on your IP phone system.
Replay VoIP call recording by Trisys gives you the flexibility to record the conversations your employees have with customers or other destinations without interrupting the conversations. You determine which calls you want to monitor and Replay will turn them into audio recordings.
Cost Effective, Powerful, Easy to Implement and Use.
The Replay product suite delivers high quality digital recordings in practically every possible telephony configuration. Plus, basic configuration of Replay has enough storage for 11,000 hours of voice logging!
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All Replay VoIP products are available as a convenient turnkey or “software only” solution!
- Replay SIP supports virtually all SIP based IP phone systems.
- It’s designed to record phone conversations taking place over SIP trunks or designated SIP phones in “on-premise” or managed service environments that use Session Initiation Protocol (SIP).
- Replay RTP is designed to record phone conversations that take place on IP phone systems.
- Recordings are constructed by monitoring VoIP traffic directly from (audio) RTP packets and requires CDR from the PBX.
- Replay CSO is designed to record phone conversations taking place on Cisco IP phone systems.
- It runs unobtrusively on your network, monitoring Skinny and RTP (audio) traffic via SPAN port of a network switch for desired calls, and converts them into call recordings.
*NOTE: In compressed mode, Replay uses approximately 6 MB of hard disk space for each hour of recorded conversation. Therefore, adequate hard disk space has to be dedicated to store voice files created by Replay Boxes. If default options are accepted during installation Replay Server stores Replay Boxes voice files on the same computer it resides.
Those Are Just A Few Main Features, There Are Plenty More
Browser Based Interface
Recordings can be played, downloaded or emailed as attachments
Works on switched or hub-based Ethernet networks
Advanced role-based security
Optional encryption of recordings
Very flexible “recording” filter
Tracks Ring Time, On-Hold Times, Abandoned Calls And Many More
Call recordings are saved as .WAV files
Built-in easy auto-archive and auto-backup functionality for recordings
Flexible storage for recordings (local/network drive or NAN/SAN)
Supports Client Account and Matter Codes
Ability to pause and restart recording during conversations
Text notes may be added during playback of recordings, allowing alternative search capabilities by entire or partial words
Automated cataloging and centralized voice repository
Automated archiving and deleting of recordings
What Else? Great Support.
Our Learning Center is loaded with useful information and functional videos that allow users to swiftly and easily navigate through their new Trisys product. But that’s not all, when you buy Trisys you will also get the most amazing customer support around! Our Support Technicians & Account Executives are always available to assist you with any questions.
Whether your business has more than one location or it’s an entire district in need of a unified system, Trisys has a solution! Tapit NOVA Call Accounting with Remote Manager supports multiple locations allows generation of reports per location or a consolidated view per organization.
*If you are looking for product downloads, please visit our Support & Downloads page by clicking here.