Call Center Software
Call center management needs a solution that optimizes your capabilities while helping you monitor usage and performance to meet demanding company and regulatory requirements.
Talk to an account executive to learn how our solution can immediately start benefiting your organization!
Trisys tools let you skillfully reduce or eliminate risk. We give you cutting-edge methods for leveraging the voice of your customers to help your organization deliver ever higher levels of customer service. This is a powerful tool for encouraging customer loyalty that leads to repeat purchases.
Real-Time Metrics
Real-time KPIs and live call activity provide managers with the right visibility into your workforce. Learn more about Trisys real-time call center management solutions.
Versatility
A full call recording suite and call center management tool, expertly designed to work as an all-purpose application across your many locations and uses.
Interoperability
Trisys call center software works in hosted, on-premise, and mixed environments and is compatible with almost all of today’s telephone platforms.
Unified Solutions
Supplementary modules like our rich, multi-site tool offers a centralized database providing a detailed view of your varying remote branches regardless of type.
Real-Time Performance Management
Our software enables call center supervisors to more easily manage employee productivity, improve service levels, decrease queue times and adhere to compliance requirements.
Download our brochure to learn more about our real-time call center software product.
Compliance call recording offer cradle-to-the-grave protection with encryption, watermarking, and granular multi-layer security
Validate compliance activity by ensuring employees carry out best practices and uphold company policies
Perfect solution for Quality Monitoring and Dispute Resolution
And much more
Call Center Software Provides The Insight You Need
Our call center management tools give you quantitative results that let you manage by the numbers. You can quickly and easily identify areas where your team needs training and improvement. Trisys systems also guard against lost productivity while helping you control telephone costs.
Call Center Profitability
Learn more about our call center performance solutions or view our datasheet to see how to improve call center management and performance.
Reporting
With both standard and detailed reports, charts and graphs, TapitRT clearly and concisely illustrates the details about calls, events, conferences, agents, groups, and queues.
Compliance call recording offer cradle-to-the-grave protection with encryption, watermarking, and granular multi-layer security
Data and Predictive Analytics provide insight on your business and operations past, present and future
Advanced dashboard with real-time statistics and options to easily customize
Metrics that determine employee engagement, performance and productivity
Supplementary Modules to Boost System Capabilities
Remote Manager
Call repository for companies with two or more locations looking to maintain multi-site call monitoring.
E911 Alerts
Our E911 module works in real-time for immediate notifications for effective emergency management.
Call Recording
Replay Call Recording software delivers high quality recordings for quality assurance to dispute resolution & everything in between.
Contact Us
The bottom line is you save costs while improving revenue.
We’re ready to work with you to improve any call center phone operations and learn how you can turn your call center into profit center.