Tapit RT
Real-Time Call Center Solution
Talk to an account executive to learn how our solution can immediately start benefiting your organization!
A real-time call center solution that gives managers the insight they need.
The Tapit RT call center management tools provides quantitative results that let you manage by the numbers. Quickly and easily identify areas where your team needs training and improvement while guarding against lost productivity while helping control telephone costs.
Cradle to Grave Compliance
Follow the lifecycle of any call, phone number or extension. View call segments, such as ring, hold, and talk time, or easily identify problematic calls such as abandoned on hold or transfers. Pair with our call recording for ultimate dispute resolution and adhering to compliance standards.
Essential Metrics
No matter what you’re looking to accomplish, we’ve got you covered with the essential KPIs to succeed. Whether you’re looking to improve customer experience, minimize abandoned call rate, decrease queue times or juggle support calls, TapitRT has the metrics you need.
Analyze Productivity & Performance
The simple, intuitive reporting interface provides standard, detailed and comparison reports, charts and graphs that show real-time and historical details about hunt groups, call queues, agents, calls, events, conferences and trunks.
Eliminate guesswork with Tapit RT real-time call center management software.
Our software provides a wealth of detailed, consolidated and useful information to make well-informed decisions in a timely manner. With Tapit RT, supervisors receive accurate, effective results with immediate outcome of call center performance that greatly increases efficiency and reliability, and decreases costs.
Intuitive Dashboard
Tapit RT provides you with real-time access to manage your agents, hunt groups, and queues. Seamlessly drill down any KPI, alarm, status or metric to quickly analyze the cause of an alarm trigger, helping you to reestablish efficient call handling.
Real-Time Call Monitoring
Management can comfortably view and understand all call activity. This includes, the number of callers in call queues, average wait time, the number of abandoned calls, and other relevant call queue and hunt group information are at supervisors’ disposal in real-time.
Custom Thresholds
KPI notifications warn supervisors when metrics are trending towards unacceptable values and send alarms when they exceed the established thresholds. Define alerts on any appropriate metric unique to your company’s benchmarks with on-screen pop-ups or notifications delivered via e-mail or text.
Call Center Reporting
With over 30 standard and detailed reports, charts and graphs, Tapit RT clearly and concisely illustrates show real-time and historical details about hunt groups, call queues, agents, calls, events, conferences and trunks. Schedule report delivery or generate as needed.
Compatible Modules Enhance Your Call Center Software
Explore various supplementary modules to boost system capabilities.
Call Recording
Replay Call Recording software delivers high quality recordings for quality assurance to dispute resolution & everything in between.
Unified Solutions
Supplementary modules like our rich, multi-site call monitoring tool offers a centralized database providing a detailed view of your varying remote branches regardless of type..
E911 Emergency Alerts
Our E911 module works in real-time for immediate notifications for effective emergency management.
Let’s Get In Touch
Contact us to see how our real-time call center software can satisfy your business needs.
Tapit RT Call Center Software
Explore the ways Tapit RT works to increase call center performance and profitability.
Call Center Performance Solutions
Useful features and functions which allow supervisors to manage call center performance from a 360° perspective.
Real-Time Call Center Management
The ultimate solution for managers to monitor activity of hunt groups, agents, and call queues in real-time.
Call Center Software
Improve agent performance and productivity while maintaining demanding company and regulatory requirements.