Call Center Leaders Must Master Business Intelligence and Analytics

Call center leaders must balance business intelligence and analytics for the best possible results.

By | October 20, 2015|Categories: Call Center Management, Call Recording Software|Tags: , , , , |

Business Intelligence Tools Strengthen The Call Center

Business intelligence tools that embody call recording and call accounting, allow decision-makers to strengthen the call center.

By | September 23, 2015|Categories: Call Center Management|Tags: , , , , |