Call Center Leaders Must Master Business Intelligence and Analytics

Call center leaders must balance business intelligence and analytics for the best possible results.

By |October 20, 2015|Categories: Call Center Management, Call Recording Software|Tags: , , , , |

How to Boost Quality Assurance in the Call Center

Using call recording technology, this is how to boost quality assurance in the call center.

4 Essential Call Center Metrics

Through the use of call recording technology and well-aligned call center metrics, workforce optimization is well within reach.

By |August 13, 2015|Categories: Call Center Management|Tags: , , , , |