4 Criteria for a Hosted Call Center Solution

Managers should seek a complete hosted solution - one that includes all necessary call center management features.

By | November 11, 2015|Categories: Call Center Management|Tags: , , |

Call Center Leaders Must Master Business Intelligence and Analytics

Call center leaders must balance business intelligence and analytics for the best possible results.

By | October 20, 2015|Categories: Call Center Management, Call Recording Software|Tags: , , , , |

3 Advantages for a Cloud-Based Call Recording Solution

With these three benefits in mind, it's clear that a cloud-based call recording solution is ideal for any call center operation.

Harness Fast Data to Fuel Call Center Performance

Here's a closer look on harnessing fast data to fuel call center performance.

By | September 29, 2015|Categories: Call Center Management|Tags: , , |

Business Intelligence Tools Strengthen The Call Center

Business intelligence tools that embody call recording and call accounting, allow decision-makers to strengthen the call center.

By | September 23, 2015|Categories: Call Center Management|Tags: , , , , |

Decrease Risk and Manage Fraud in Financial Call Centers

With Trisys call recording solutions, call center management and agents will be able to decrease risk and manage fraud in financial call centers.

How to Boost Quality Assurance in the Call Center

Using call recording technology, this is how to boost quality assurance in the call center.

How Call Recording Strengthens Executive Decision-Making

Call recording helps decision-makers to be more accountable for what happens in customer interactions, paving the way for smart investments.

4 Essential Call Center Metrics

Through the use of call recording technology and well-aligned call center metrics, workforce optimization is well within reach.

By | August 13, 2015|Categories: Call Center Management|Tags: , , , , |

How to Increase Collections Revenue with Call Recording

If a revenue collection agency keeps improvement aspects in mind, then it's very likely it will be able to increase collection rates, but only if an organization uses the correct set of tools, such as Replay Call Recording.

How to Improve Call Center Morale

Since it's vital to improve the mood of call center environments, managers and supervisors should use all the tools in their arsenals to reach their goals.

Do You Have the Right Tools to Mitigate Call Center Workflow Issues?

Here are two examples of how call center supervisors can bolster agent productivity using the right tools to mitigate call center workflow issues.

How Can You Better Lead Your Call Center?

As a leader in a call center setting, you need to figure out how to lead your team so they not only satisfy their quotas, but so that they are satisfied and proud in their own work.

Are You Sure Your Call Center is HIPAA Compliant?

Ensure that your call center is in fact HIPAA compliant, not only to protect the legitimacy of the call center but the privacy of the patients and clients with whom you do business.

By | June 26, 2015|Categories: Call Center Management|Tags: , , , , |