Call Center Leaders Must Master Business Intelligence and Analytics

Call center leaders must balance business intelligence and analytics for the best possible results.

By | 2017-08-22T18:15:51+00:00 October 20, 2015|Categories: Call Center Management, Call Recording Software|Tags: , , , , |

3 Advantages for a Cloud-Based Call Recording Solution

With these three benefits in mind, it's clear that a cloud-based call recording solution is ideal for any call center operation.

Decrease Risk and Manage Fraud in Financial Call Centers

With Trisys call recording solutions, call center management and agents will be able to decrease risk and manage fraud in financial call centers.

How Call Recording Strengthens Executive Decision-Making

Call recording helps decision-makers to be more accountable for what happens in customer interactions, paving the way for smart investments.

How to Increase Collections Revenue with Call Recording

If a revenue collection agency keeps improvement aspects in mind, then it's very likely it will be able to increase collection rates, but only if an organization uses the correct set of tools, such as Replay Call Recording.

Do You Have the Right Tools to Mitigate Call Center Workflow Issues?

Here are two examples of how call center supervisors can bolster agent productivity using the right tools to mitigate call center workflow issues.

How Can You Better Lead Your Call Center?

As a leader in a call center setting, you need to figure out how to lead your team so they not only satisfy their quotas, but so that they are satisfied and proud in their own work.

Are You Sure Your Call Center is HIPAA Compliant?

Ensure that your call center is in fact HIPAA compliant, not only to protect the legitimacy of the call center but the privacy of the patients and clients with whom you do business.

By | 2017-08-22T18:15:53+00:00 June 26, 2015|Categories: Call Center Management|Tags: , , , , |