Call Center Leaders Must Master Business Intelligence and Analytics

Call center leaders must balance business intelligence and analytics for the best possible results.

By | October 20, 2015|Categories: Call Center Management, Call Recording Software|Tags: , , , , |

3 Advantages for a Cloud-Based Call Recording Solution

With these three benefits in mind, it's clear that a cloud-based call recording solution is ideal for any call center operation.

What to Expect from a Cloud-Based Call Recording Deployment

Here are four things to expect when launching a cloud-based call recording deployment.

By | October 6, 2015|Categories: Call Recording|Tags: , , , , |

Harness Fast Data to Fuel Call Center Performance

Here's a closer look on harnessing fast data to fuel call center performance.

By | September 29, 2015|Categories: Call Center Management|Tags: , , |

Business Intelligence Tools Strengthen The Call Center

Business intelligence tools that embody call recording and call accounting, allow decision-makers to strengthen the call center.

By | September 23, 2015|Categories: Call Center Management|Tags: , , , , |

Let Call Recording Guide Your Customer Experience Strategy

A strong customer experience is more critical than ever before, as consumer expectations have skyrocketed in light of digital advancement.

By | September 3, 2015|Categories: Call Recording|Tags: , , , , |

Accelerate Decision-Making with Real-Time Analytics

Here's a closer look at the power of real-time analytics and how to take full advantage of its potential.

By | August 28, 2015|Categories: Call Accounting|Tags: , , , , , , , |

Record and Analyze to Maximize First Call Resolution

Record and analyze to maximize first call resolution. Using the right call recording software can promote higher and more consistent FCR rates.