Understanding US Call Recording Laws

Not only is it important to adhere to state and national call recording laws for the sake of integrity of a given call center, but it's a matter of decency.

By |June 29, 2015|Categories: Call Recording|Tags: , , , |

Are You Sure Your Call Center is HIPAA Compliant?

Ensure that your call center is in fact HIPAA compliant, not only to protect the legitimacy of the call center but the privacy of the patients and clients with whom you do business.

By |June 26, 2015|Categories: Call Center Management|Tags: , , , , |

Call Accounting is a Necessity in the Hospitality Industry

Along with specific permits and tax forms, those venturing into the hospitality industry need to have a proper call accounting system, such as Tality Call Accounting from Trisys.

By |June 15, 2015|Categories: Call Accounting|Tags: , , , , |

Call Recording as a Quality Assurance Solution

Replay Call Recording as a quality assurance solution ensures clients receive the best customer service and enables employees to improve their performance.