3 Advantages for a Cloud-Based Call Recording Solution
With these three benefits in mind, it's clear that a cloud-based call recording solution is ideal for any call center operation.
How Can You Better Lead Your Call Center?
As a leader in a call center setting, you need to figure out how to lead your team so they not only satisfy their quotas, but so that they are satisfied and proud in their own work.
Understanding US Call Recording Laws
Not only is it important to adhere to state and national call recording laws for the sake of integrity of a given call center, but it's a matter of decency.