Here's a closer look at the power of real-time analytics and how to take full advantage of its potential.
Since it's vital to improve the mood of call center environments, managers and supervisors should use all the tools in their arsenals to reach their goals.
Here are two examples of how call center supervisors can bolster agent productivity using the right tools to mitigate call center workflow issues.
As a leader in a call center setting, you need to figure out how to lead your team so they not only satisfy their quotas, but so that they are satisfied and proud in their own work.
Replay Call Recording as a quality assurance solution ensures clients receive the best customer service and enables employees to improve their performance.