Record and analyze to maximize first call resolution. Using the right call recording software can promote higher and more consistent FCR rates.
Learn how call center management uses call recording optimize the workforce to identify and capitalize on upsell opportunities on a regular basis.
Since it's vital to improve the mood of call center environments, managers and supervisors should use all the tools in their arsenals to reach their goals.
Here are two examples of how call center supervisors can bolster agent productivity using the right tools to mitigate call center workflow issues.
As a leader in a call center setting, you need to figure out how to lead your team so they not only satisfy their quotas, but so that they are satisfied and proud in their own work.