4 Criteria for a Hosted Call Center Solution

Managers should seek a complete hosted solution - one that includes all necessary call center management features.

By | November 11, 2015|Categories: Call Center Management|Tags: , , |

What to Expect from a Cloud-Based Call Recording Deployment

Here are four things to expect when launching a cloud-based call recording deployment.

By | October 6, 2015|Categories: Call Recording|Tags: , , , , |

Let Call Recording Guide Your Customer Experience Strategy

A strong customer experience is more critical than ever before, as consumer expectations have skyrocketed in light of digital advancement.

By | September 3, 2015|Categories: Call Recording|Tags: , , , , |

Record and Analyze to Maximize First Call Resolution

Record and analyze to maximize first call resolution. Using the right call recording software can promote higher and more consistent FCR rates.

Identify and Capitalize on Upsell Opportunities

Learn how call center management uses call recording optimize the workforce to identify and capitalize on upsell opportunities on a regular basis.

By | August 24, 2015|Categories: Call Recording Software|Tags: , , , |

How to Boost Quality Assurance in the Call Center

Using call recording technology, this is how to boost quality assurance in the call center.

How Call Recording Strengthens Executive Decision-Making

Call recording helps decision-makers to be more accountable for what happens in customer interactions, paving the way for smart investments.

How to Increase Collections Revenue with Call Recording

If a revenue collection agency keeps improvement aspects in mind, then it's very likely it will be able to increase collection rates, but only if an organization uses the correct set of tools, such as Replay Call Recording.

Understanding US Call Recording Laws

Not only is it important to adhere to state and national call recording laws for the sake of integrity of a given call center, but it's a matter of decency.

By | June 29, 2015|Categories: Call Recording|Tags: , , , |

Call Recording as a Quality Assurance Solution

Replay Call Recording as a quality assurance solution ensures clients receive the best customer service and enables employees to improve their performance.

How Much Can Replay Call Recording Benefit Your Business?

Your employees are a vital part of your overall success as a company. Wouldn't it be valuable, if not imperative, to know exactly how your brand is being delivered to your customers?

By | May 19, 2015|Categories: Call Recording|Tags: , , , |