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  • Call Center Leaders Must Master Business Intelligence and Analytics
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    Call Center Leaders Must Master Business Intelligence and Analytics

Call Center Leaders Must Master Business Intelligence and Analytics

Call center leaders must balance business intelligence and analytics for the best possible results.

By Trisys Inc.|2017-08-22T18:15:51-05:00October 20, 2015|Categories: Call Center Management, Call Recording Software|Tags: analytics, business intelligence, data, metrics, real-time|
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  • 3 Advantages for a Cloud-Based Call Recording Solution
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    3 Advantages for a Cloud-Based Call Recording Solution

3 Advantages for a Cloud-Based Call Recording Solution

With these three benefits in mind, it's clear that a cloud-based call recording solution is ideal for any call center operation.

By Trisys Inc.|2015-10-13T10:01:53-05:00October 13, 2015|Categories: Call Center Management, Call Recording Software|Tags: best practices, cloud-based call recording, data, quality assurance, real-time|
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  • What to Expect from a Cloud-Based Call Recording Deployment
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    What to Expect from a Cloud-Based Call Recording Deployment

What to Expect from a Cloud-Based Call Recording Deployment

Here are four things to expect when launching a cloud-based call recording deployment.

By Trisys Inc.|2017-08-22T18:15:51-05:00October 6, 2015|Categories: Call Recording|Tags: call center, cloud-based call recording, compliance, data, security|
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Address: 187 Columbia Tpk, Suite 484, Florham Park NJ 07932

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