Accelerate Decision-Making with Real-Time Analytics

Here's a closer look at the power of real-time analytics and how to take full advantage of its potential.

By | August 28, 2015|Categories: Call Accounting|Tags: , , , , , , , |

4 Essential Call Center Metrics

Through the use of call recording technology and well-aligned call center metrics, workforce optimization is well within reach.

By | August 13, 2015|Categories: Call Center Management|Tags: , , , , |