Decrease Risk and Manage Fraud in Financial Call Centers
With Trisys call recording solutions, call center management and agents will be able to decrease risk and manage fraud in financial call centers.
Do You Have the Right Tools to Mitigate Call Center Workflow Issues?
Here are two examples of how call center supervisors can bolster agent productivity using the right tools to mitigate call center workflow issues.
How Can You Better Lead Your Call Center?
As a leader in a call center setting, you need to figure out how to lead your team so they not only satisfy their quotas, but so that they are satisfied and proud in their own work.