How to Improve Call Center Morale

Since it's vital to improve the mood of call center environments, managers and supervisors should use all the tools in their arsenals to reach their goals.

Do You Have the Right Tools to Mitigate Call Center Workflow Issues?

Here are two examples of how call center supervisors can bolster agent productivity using the right tools to mitigate call center workflow issues.

How Can You Better Lead Your Call Center?

As a leader in a call center setting, you need to figure out how to lead your team so they not only satisfy their quotas, but so that they are satisfied and proud in their own work.

Optimize the Workforce and Increase Revenue

Our call monitoring products are invaluable to guard against lost revenue, productivity, unnecessary telephone costs. Learn more about WFO and increasing your revenue.

By |May 26, 2015|Categories: Call Accounting, Call Recording|Tags: , , |

How Much Can Replay Call Recording Benefit Your Business?

Your employees are a vital part of your overall success as a company. Wouldn't it be valuable, if not imperative, to know exactly how your brand is being delivered to your customers?

By |May 19, 2015|Categories: Call Recording|Tags: , , , |

Tapit NOVA ezBox Turnkey Call Accounting

Tapit NOVA software and the ezBox turnkey are considered the most effective call accounting products on the market today. Additionally, they help business reduce overall expenses and run more efficiently.

By |May 8, 2015|Categories: Call Accounting|Tags: , , , |