Record and analyze to maximize first call resolution. Using the right call recording software can promote higher and more consistent FCR rates.
Using call recording technology, this is how to boost quality assurance in the call center.
Call recording helps decision-makers to be more accountable for what happens in customer interactions, paving the way for smart investments.
Since it's vital to improve the mood of call center environments, managers and supervisors should use all the tools in their arsenals to reach their goals.
Here are two examples of how call center supervisors can bolster agent productivity using the right tools to mitigate call center workflow issues.