Technical Documents

• Tapit 6 Call Accounting Read Me First
• Tapit 6 Call Accounting Installation Manual
• Tapit 6 Call Accounting Manual

• Setting Up Remote Sites in Tapit 6
• How To Move Tapit 6 to Another Machine
• Upgrading to Tapit 6 from Tapit NOVA Call Accounting Software to a New PC
• Upgrading to Tapit 6 from Tapit NOVA Call Accounting Software on the Same PC

Tality Call Accounting for Hospitality & Service Industry:

For Versions 5.x and later:

• Tality 5.07 Manual (as of March 2009)
• Tality 5 Manual (as of September 2007)
• Tality Manual

Tapit ezBox Turnkey Call Accounting & Call Reporting:

• Tapit ezBox Turnkey Configuration Form

*These configuration guides are for our Tapit ezBox – turnkey call accounting system. Please note these are not the only telephone systems we work with. New configuration guides will be added continuously.

ezBox Turnkey Call Accounting & Call Reporting Configuration Guides for Tapit 6:

• Tapit ezBox Configuration Guide for Avaya CM
• Tapit ezBox Configuration Guide for Avaya IP Office
• Tapit ezBox Configuration Guide for Com Port
• Tapit ezBox Configuration Guide for ESI
• Tapit ezBox Configuration Guide for Mitel 3300
• Tapit ezBox Configuration Guide for Mitel 5000 (Inter Tel)
• Tapit ezBox Configuration Guide for NEC SV 8100-9100
• Tapit ezBox Configuration Guide for NEC SV 8300-8500
• Tapit ezBox Configuration Guide for NEC SV 9300-9500
• Tapit ezBox Configuration Guide for Panasonic IP
• Tapit ezBox Configuration Guide for Samsung
• Tapit ezBox Configuration Guide for Toshiba CIX-CTX

Remote Manager:

• Remote Manager Manual
• Setting Up Remote Sites in Tapit NOVA
• Remote Manager Diorama Scenario: Remote Manager uses Buffer Boxes via Modem
• Remote Manager Diorama Scenario: Remote Manager uses Buffer Boxes via WAN
• Remote Manager Diorama Scenario: Remote Manager uses Remote Client via LAN/WAN

• Tapit CDR Loader Read Me First

• Tapit CDR Loader Start-Up file for 3COM NBX
• Tapit CDR Loader Start-Up file for Altigen
• Tapit CDR Loader Start-Up file for Avaya Office IP
• Tapit CDR Loader Start-Up file for Cisco

• Tality CDR Loader Start-Up file for 3COM NBX
• Tality CDR Loader Start-Up file for Altigen
• Tality CDR Loader Start-Up file for Avaya Office IP
• Tality CDR Loader Start-Up file for Cisco

SMDR Monitor:

• SMDR Monitor Read Me First
• Alternatively, use the instructions in Running Monitor as Service on how to setup Monitor as a service using Microsoft Resource Kit.

Legacy Products:

For more information about retired or discontinued Trisys solutions, please visit the Legacy product page.

Replay NOVA Call Recording:

• Replay NOVA Manager Manual

Replay ST Call Recording:

• to see more about Replay ST Call Recording, click here
• Replay ST Call Recording Manual
• Replay ST pre-install checklist

Tapit NOVA Call Accounting:

• Tapit Import Utility Manual – to import data manually Download Tapit Import installation program to import data from a comma delimited (CSV) file to either Client, User or Department tables in the Tapit database.
• Tapit NOVA Call Accounting Read Me First
• Tapit NOVA Call Accounting Manual
• Tapit NOVA ezBox Turnkey Call Accounting Manual (Please note, this guide is for configuring the ezBox to your network. The ezBox turnkey system comes pre-installed with call accounting software.)
• How To Move Tapit NOVA to Another Machine
• Setting Up Remote Sites in Tapit NOVA

Tapit EX Call Accounting:

• to see more about Tapit EX, click here
• Upgrading to Tapit NOVA from Tapit EX

• Trisys Service Agreement and Hardware Limited Warranty

Credit Card Authorization Form:

• Trisys Credit Card Authorization Form

Return Material Authorization Policy Procedure Form:    (use only if directed by Trisys)

• Trisys Return Material Authorization Policy Procedure Form