Accelerate Decision-Making with Real-Time Analytics

Here's a closer look at the power of real-time analytics and how to take full advantage of its potential.

By |August 28, 2015|Categories: Call Accounting|Tags: , , , , , , , |

Record and Analyze to Maximize First Call Resolution

Record and analyze to maximize first call resolution. Using the right call recording software can promote higher and more consistent FCR rates.

Identify and Capitalize on Upsell Opportunities

Learn how call center management uses call recording optimize the workforce to identify and capitalize on upsell opportunities on a regular basis.

By |August 24, 2015|Categories: Call Recording Software|Tags: , , , |

How to Boost Quality Assurance in the Call Center

Using call recording technology, this is how to boost quality assurance in the call center.

How Call Recording Strengthens Executive Decision-Making

Call recording helps decision-makers to be more accountable for what happens in customer interactions, paving the way for smart investments.

4 Essential Call Center Metrics

Through the use of call recording technology and well-aligned call center metrics, workforce optimization is well within reach.

By |August 13, 2015|Categories: Call Center Management|Tags: , , , , |